Photos are typically ready one week after the photoshoot for schools, and 3 to 4 weeks for sports (depending on the complexity of the project and the size of the association). When they are ready, you will receive an email at the address provided, with a link and password to your secure gallery. 

If you have not received an email after a week, please check your junk or spam folder for an email from Mementos. If you have not received it, please contact at us [email protected] or fill in the form above.

Click on the link you received in an email from us and enter your password. You will see a gallery with all the photos. We use a friendly and comprehensive online purchase system through which you can buy individual pics or packages, of both digital versions and prints.

Please choose one of the following tutorials and find out how to buy prints, digital photos or packages.

To buy digital photos, hover over the photo of your choice and click on the cart. In the menu that appears on the right, select Packages, if the photo is to be part of a Package, or Items if you want to buy it alone. For a step-by-step guide, watch the Tutorial below.

To buy prints, hover over the photo of your choice and click on the cart. In the menu that appears on the right, select Packages, if the photo is to be part of a Package, or Items/PRINTS if you want to buy it alone. For a step-by step guide, watch the Tutorial below.

To put together a package, hover on any photo and click on the cart. In the menu that appears on the right, select Packages. Choose the package that you want. Some are digital, some are prints and some a combination. The next window will allow you to choose what photos you want to include in your package. For a step-by-step guide, watch the Tutorial below.

The Mementos Photography authentication platform is Paypal Merchant. We receive all credit cards and you, as a customer do not need to create or have an account with PayPal.

For a step-by-step guide, watch the Tutorial below.

Immediately after buying the photos you will receive two messages. One says: Your order has been placed! The second says: Link to download your digital downloads purchase from Mementos Photography.

If you don’t see these messages in your inbox, please check the spam folder. Otherwise, contact us to follow up.

If you cannot see the gallery and see this message it is because the date to accept orders has expired and the gallery is closed. Please contact us via email or through the form on this page requesting us to reactivate your gallery. Keep in mind that you may have missed the bulk shipment date and may therefore be required to pay extra shipping.

Please send us an email or fill out the form on this page and provide us with your name, the email used to make your purchase and your order number.

Prints will typically be delivered to you (or your school or league) within 10 days of the gallery closing. Special orders, such as player cards or mugs, may sometimes take a bit longer.